An Enabler of Sustainable Enterprise Performance
It is no secret that Africa is at the forefront of the next decade of growth in the global economy. A recent World Bank report stated that “Africa is at the start of an economic take-off, much like China was 30 years ago, that will continue until 2050”.
African growth though is not just a simple picture of exports fuelled by Chinese demand for resources say Tsebo Outsourcing Group CFO Tim Walters. “If you analyse the drivers of growth across the continent it is clear that while growth is accelerated by pure requirement for commodity exports there is also strong development of local demand. This is what is really exciting for the future as it points to underlying economic development that is sustainable in the long term”
What this translates into is a projected high level of capital investment across the continent, particularly in sectors such as mining, retail, consumer manufacturing, telecoms, healthcare and education. With all of this projected investment, and Africa’s historically unreliable though rapidly improving infrastructure, the role of Facilities Management (FM) becomes key to the performance of any business investing in Africa.
Facilities Management (FM) is defined as an enabler of sustainable enterprise performance through the whole life management of productive workplaces and effective business support services. In other words FM encompasses all disciplines that affect working environments by integrating people, place, process and technology. The role of a facility manager is to create an optimal, safe and cost effective environment for the business to function, managing such areas as health and safety, security services, maintenance services, testing and inspection services, commercial cleaning and hygiene, operations management, procurement, commercial property management, business continuity planning services, and space allocation.
Successful FM enhances productivity, reduces operating cost, optimises overhead investment, and improves energy efficiency and environmental sustainability, while reducing complexity and management distraction. These are the outcomes offered by Tsebo Outsourcing Group to clients across Africa.
Tsebo Outsourcing Group has been in existence for over 40 years offering a fully integrated suite of services for the management of corporate and large institutional infrastructure.
According to Royce van der Zwan, Tsebo’s approach to FM is “not about certificates hanging on walls but about the people that interact with our clients. While Tsebo have systems, procedures and equipment required, these are worthless without our employees who have skills and capabilities, coupled with an African cultural awareness and service that delivers superior results”.
According to van der Zwan, “Tsebo can deliver a true competitive advantage to our clients by de-risking their operational infrastructure while delivering a physical operating model that enables growth unconstrained by basic infrastructural difficulties. We manage close to 50 million square metres of corporate and industrial space, giving us great experience and intellectual property to build on”
Outsourcing FM Cuts Costs
Outsourcing lowers cost for many reasons, it brings competitive market discipline into the function ensuring quality and innovations. Through greater procurement scale Tsebo drives down input costs. Furthermore, with their experience and training, Tsebo’s outsourced FM practitioners deliver greater expertise and capability.
Outsourcing FM increases core business focus
Outsourcing these non-core functions, especially in unfamiliar territories assists organisations to focus on the Core Business by removing distraction. This has the effect of increasing operational efficiency while retaining flexibility. FM outsourcing can be an excellent way of life for any organisation whether small-medium- big to drive down operating costs, tighten their focus on the core business, and improve their competitive position.
Outsourcing FM enables community engagement
FM plays a crucial role in an organisation’s engagement with the communities and improvement of the corporate image. Tsebo’s model of developing localised supply chains through structured small business development delivers community empowerment and a legacy of contribution that remains in the long term.
Enhancing Africa’s potential
Therefore as an African player in the market Tsebo are unique. Says van der Zwan, “We are proudly African, both in who we are and what we want to achieve. Through outsourced FM we are in the business of growing Africa’s economic potential for everyone’s benefit”.